Embroidered Image Shipping & Returns
Thank you for ordering from our store.
You will have received an automated email with your order details, please keep this email for future reference.
You can enter your user name and password on the order status page to view details of your orders.
Due TO BUSY WORKLOAD Delivery is usually within 5-10 days unless we have stated otherwise.
You can return any faulty goods – you have customer rights, please read our terms regarding returns and faulty goods.
Please call us on 01253 508500 or contact us within 24hrs of receiving your order and we will give you instructions regarding the return of faulty items.
EMAIL ADRESS IS firstname.lastname@example.org
UK and EU Distance Selling Regulations
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
YOUR RIGHTS AS A CONSUMER
In accordance with the law, you have a 7 day ‘cooling off period’ in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full, minus delivery costs, within 30 days of your cancellation.
286 devonshire road